AKA APPAREL Return Policy

 

 

AKA Apparel Co. Return Policy                                      Effective: 06/05/2024

At AKA Apparel Co., we are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help. Please review our return policy below to ensure a smooth and seamless return process.

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.

  • Items must be in their original condition, unworn, unwashed, and with all tags attached.

  • Items marked as Final Sale or Clearance are not eligible for returns or exchanges.

  • For hygiene reasons, underwear, swimwear, and accessories are non-returnable unless faulty.

How to Initiate a Return:

  1. Contact Us: Email our customer support team at akaapparelbiz@gmail.com or call us at 561-320-6643 to initiate the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once approved, you will receive a Return Authorization (RA) number along with return instructions.

  3. Packaging: Securely package your item(s) in their original packaging to prevent damage during transit. Be sure to include a copy of your order confirmation or invoice.

  4. Shipping: Ship your return using a trackable method to ensure safe delivery. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refund Process:

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges:

  • If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

Defective or Incorrect Items: If you have received a defective or incorrect item, please contact us immediately at akaapparelbiz@gmail.com or call 561-320-6643. We will arrange for a replacement or refund at no additional cost.

Questions? Our customer care team is here to assist you with any concerns or inquiries. Please feel free to reach out via email or phone for prompt assistance.

Thank you for choosing AKA Apparel Co. We value your trust and look forward to serving you again soon!